Payment & Delivery
Direct payment PayPal - through the basket.
P.S.
When placing an order, the last step is to create a PayPal payment form.
Please wait until the payment form is fully loaded if you have problems with the Internet.
If you placed an order, and the payment did not go through, no problem, try to make the payment again, or I will contact you in a reply letter and help you make the payment.
Do not forget to check the folder (with spam).
After placing an order, I always contact you and clarify the delivery address, you can also ask all your questions.
Please note! All patches are embroidered on thick felt 300 mg. I do not use Velcro or adhesive backing.
Our assortment includes about 1000 designs and we constantly replenish them, for this reason we do not keep all patches in stock.
All patches are sewn individually for your order, for this reason, the waiting time (production and sending of the order) may be longer than usual.
Production times are standard for small orders, from 14-21 days, delays are possible if at the time of your order - production is loaded with other orders.
For quick communication, you can contact me via instagram @oldowlembr
If you have any questions, contact me directly (oldowl.info@gmail.com)
The main orders are shipped from Russia. (The exception is a number of countries that have closed postal service with Russia).
Sending parcels from Russia to Mexico and Brazil is now available.
Currently, shipping from Russia is unavailable:
New Zealand, Australia, Poland, Finland and Ireland.
We send parcels to these countries (Australia, Poland, Finland) via Indonesia without any problems. but it takes a little longer, so please keep this in mind when placing your order.
Also note that there are several sections with products that are shipped directly from Indonesia, mainly Metal badges (purchased by pre-order), Woven patches, patches with a print on the back and textiles made in Indonesia. All these products are marked with a special label and are sent separately from the general order with patches (if you have collected everything together in one basket).
Fast delivery to the USA and European countries
Russian Post continues to operate as usual. The cost of a small package up to 100 grams is 11-12 USD/EUR.
Buyers are responsible for any customs duties and import fees, if any are applied. I'm not responsible for customs delays.
'm doing my best to avoid these fees from You side.
As a rule, the return is not very convenient, because to get a refund - you need to pay its full cost, which makes the package 2 times more expensive. But if you have not received your order within the agreed time, contact me, and together we will resolve this situation, I offer the client a re-sending of the order. But as a rule, this happens very rarely.